Job Title: Customer Service Representative Location: Elk Grove Village, IL 60007 Job Type and Duration: Direct Hire Pay range: $75k - $85k Summary Description: The Customer Service Representative is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling complex customer inquiries, resolving issues, and providing guidance to junior team members. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. What you'll be doing: • Listens attentively & can communicate effectively via various communication channels. • Attention to detail & Organizational skills are critical to the success of this role • Managing customer requirements and respecting timelines • Well-polished written communication and verbal skills • Strong accuracy working with numbers and MS Office skills • Ability to multitask in a fast-paced and vibrant work environment with fast-moving deadlines • Support developing & initiating process improvements • Participate in Special Projects as needed • Build positive functional working relationships with all internal & external stakeholders • Organized, able to plan and prioritize workload. • Takes decisive action to address problems, following up with relevant team members • Proficient in speaking and writing in Spanish We'd love to hear from you if: • Bachelor's degree or 5+ years of Customer Service Experience • Proficient in MS Word and MS Excel • Proficient in speaking and writing in Spanish ESPO Corporation www.espocorp.com 630-789-2525 View all open jobs at www.espocorp.com/jobs Leaders in Technical Recruiting & Staffing since 1965 ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods. We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.